Privacy Policy

Last Updated: January 2025
Data Controller: Stelimolloy Limited
Location: 2-12 Montgomery St, Belfast BT1 4NX, Northern Ireland
Contact: info@stelimolloy.com | 07938 577771

1. Introduction

Stelimolloy Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number
• Booking Information: Appointment date, time, service type, stylist preference
• Payment Information: Payment card details (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, device information, pages visited
• Marketing Preferences: Your consent to receive marketing communications

3. How We Collect Your Data

We collect personal data through:

• Direct interactions when you book appointments, contact us, or sign up for services
• Our website through cookies and similar tracking technologies
• Third-party booking platforms (Booksy)
• In-person visits to our salon

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR Article 6):

• Contract Performance: To fulfill our contract with you when you book and receive services
• Legitimate Interests: To manage our business, improve our services, and prevent fraud
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Consent: For marketing communications (which you can withdraw at any time)

5. How We Use Your Data

We use your personal data to:

• Process and manage your bookings and appointments
• Provide our grooming services to you
• Send booking confirmations, reminders, and updates
• Process payments and maintain financial records
• Communicate with you about our services
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal and regulatory obligations
• Analyze website usage and user behavior to enhance customer experience

6. Third-Party Services

We use the following third-party services that may collect and process your data:

6.1 Google Fonts

We use Google Fonts to display typography on our website. When you visit our site, Google may collect your IP address to deliver font files. This is necessary for the website to function properly. Google Fonts privacy policy: https://policies.google.com/privacy

6.2 Booksy (Booking System)

We use Booksy to manage online bookings. When you book through Booksy, your personal data (name, email, phone, appointment details) is collected and processed by Booksy on our behalf. Booksy privacy policy: https://booksy.com/en-us/privacy-policy

6.3 Analytics Services

We may use analytics services to understand how visitors use our website:

• Google Analytics: Collects anonymous usage data including pages visited, time spent, and user behavior. Privacy Policy
• Microsoft Clarity: Records user sessions to help us improve website usability. Privacy Policy

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences
• Analyze website performance and usage patterns
• Improve user experience

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal data only for as long as necessary:

• Booking Records: 3 years after your last appointment (for tax and accounting purposes)
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: 26 months (Google Analytics default)
• Payment Records: 6 years (UK tax law requirement)

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted connections (HTTPS), and restricted access to personal data.

10. International Data Transfers

Some of our third-party service providers (Google, Microsoft, Booksy) are based outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

11. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request that we restrict processing of your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

12. How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

• Email: info@stelimolloy.com
• Phone: 07938 577771
• In Person: Visit us at 2-12 Montgomery St, Belfast BT1 4NX

We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you of the delay.

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by email. The "Last Updated" date at the top of this policy indicates when it was last revised.

15. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Data Controller: Stelimolloy Limited
• Email: info@stelimolloy.com
• Phone: 07938 577771
• Address: 2-12 Montgomery St, Belfast BT1 4NX, Northern Ireland